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Insights Explore

New Insights Explore app brings self-awareness to front-line workers

Client: Insights Learning and Development Company
Services: UX/UI design, Web app development, Quality assurance, On-going support

A new digital platform to enhance self-awareness, teamwork & communication skills

Insights Learning and Development Company is global people development company offering people development solutions that help companies all over the world get the very best from their people at work, specialising in Leadership development, Team Effectiveness, Leading through change, People Development, Maximising personal effectiveness, and Employee engagement.

Over the last six months the workplace has changed in response to the current pandemic. With the majority of employees now working from home and all face to face meetings restricted, the world very quickly switched to virtual meetings and found new ways to reach their customers and end-users digitally. For Insights Learning and Development this became a real priority for clients, partners and distributors, all have been impacted globally. High on their digital transformation agenda was the idea of creating a web app suitable for using across all digital devices from mobile to desktop. Enabling Insights to reach a wider audience as well as offer an entry-level product that could be accessed on the move, working remotely, at home or in the workplace.

The challenge

The Insights digital project team needed to design and deliver a product that would introduce a simplified four colour model to explore personality for entry-level and front-line employees, including; apprentices, customer service, graduates, seasonal workers. It also had to work as a stand-alone development tool that they can quickly action, or as a gateway to further learning.

It was important to create the end-user experience in a way that enabled the tool to be learner-led. It needed to offer accessible, bite-sized content that can be easily rolled out to suitable areas within your organisation. The UX/UI design had to be kept simple and accommodate internationalisation and localisation for French, German and Spanish.

The product also needed to be accessible across both web and mobile. Offering learners the ability to complete a short evaluator to create an overview of their unique colour energy preferences from any device. With the ability to share their colour preferences with others as well as access valuable supporting content including bite-sized videos at anytime, anywhere.

Man looking at mobile using Insights Explore

The approach

To ensure we created a meaningful digital experience for learners, our team of experts including UX/UI design, developers and QA formed part of Insights digital project team. This meant the Vidatec team was able to hit the ground running sharing knowledge from working with multiple clients and adding value throughout the service design.

Using agile methodology, our project work was carried out in stages called ‘sprints’. Sprints generally last for two weeks, and included; project management, website development, and quality assurance. Our developers worked as an extension of the Insights digital project team from scoping to beta within 6 weeks. Adopting the agile methodology, allowed for iterative development and continuous feedback with senior stakeholders. Having a dedicated project manager also helped to ensure key milestones were met through sprint planning, which became more critical because of the high number of stakeholders across the business as well as the condensed turnaround time.

The quality assurance (QA) testing stage was delivered hand in hand with the development, with iterative testing carried out on developed features. All to ensure Insight Explore was ready for release.

On-going support for Insights Explore

The Vidatec support team takes care of Insights Explore beyond release, giving the Insights digital project team peace of mind, they know their trusted brand is in safe hands having worked in collaboration to establish the requirements for SLAs.

Access to our technical expertise available 8 hours a day, Monday to Friday, supplemented with our ticketing management system means Insights can chat/email or raise a ticket with our technical support team when they need help. With a bi-annual service review included.

The results

The digital tool has now been successfully launched globally. Insights Customer and Digital Director Ross Esplin said

Insights Explore is a major milestone and innovation for our business, and extends our memorable colour energy model to help front-line workers learn more about themselves and collaborate more effectively while they are on-the-go.

Vidatec helped us to develop Explore at pace – from drawing board to beta testing in just a few weeks – with a laser focus on delivering a great user experience for busy front-line workers. Their agility, commitment to working in partnership and iterative approach was exactly what this project needed.

The result is an intuitive experience which will allow businesses in the retail, hospitality and other service sectors to support the personal development of their operational staff teams. Insights Explore is flexible, efficient, cost-effective and scalable, and perfectly complements our established and more in-depth Insights Discovery offer.

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