Client

Stirling Council

Skills

Web App Design, Development, Support

Delivering a better digital experience for

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CoDo – a bespoke service management platform providing a single golden view of local residents.

Client

Stirling Council

Skills

Web App Design, Development, Support

Delivering a better digital experience for citizens and local government

Stirling Council is the 9th largest council area in Scotland, and features the full diverse range of Scottish landscapes within its 2,000+ square kilometres. Delivering effective and efficient services to its 94,000 residents is the council’s top priority. A common challenge across many local authorities is upgrading, replacing or working with legacy IT systems to deliver the best possible services to their residents.
The Council decided to go through CivTech, a Scottish Government initiative to drive daring and innovation in the public sector, to find a solution to its challenges. Through the CivTech process, where different companies propose solutions to real problems, Stirling Council selected the proposed Vidatec solution. Since working with Vidatec, the council has seen big improvements in customer service and so far has estimated savings of £1.5m!

The Challenge

One of the key challenges facing many local authorities is the need to update legacy IT systems that aren’t fit for purpose, don’t take advantage of modern capabilities and hold data across multiple systems that don’t communicate. This leads to slow and inefficient handling of citizen enquiries, and frustrations for everyone involved.

The Solution

Taking on board the challenges faced by Stirling council, the Vidatec Web team created CoDo, a bespoke service management solution that combines different platforms and databases into a single intuitive view of each individual. Call centre staff can now handle enquiries and access citizen history much more effectively.

The Outcome

CoDo has helped Stirling Council to engage with citizens directly and handle their issues and requests much more effectively. One of the key successes for CoDo lies in the fact that it was developed in close collaboration with the council and its key staff members. Their early involvement meant that Vidatec was able to design an intuitive user experience that helped staff to solve issues and handle requests much more effectively. It also meant that they feel much more invested in the platform, because they have played a crucial role in its development.

Some words from the client

We've really enjoyed working closely with Stirling Council to develop a system that works for everybody - the staff operators, the council, and of course, its citizens.

Why not see what we could do for you?

CoDo has helped us solve one of the biggest issues we’ve had, the ability to engage with our citizens directly and handle their issues and requests effectively. Our relationship with Vidatec has transformed from a supplier to a technology partner and we’re really excited to continue working together to transform the way the council handles its core operations.

Why not see what we could do for you?