Working in Travel & Hospitality
Travel companies are looking to improve the customer experience and create a wow effect to provoke word of mouth.
Key challenges to achieve this can include:
- Improving personalised services.
- Lack of brand awareness.
- An abundance of information available to consumers.
With mobile-first and mobile-only brands continuing to grow, customers can do practically anything on their phone, from checking in—to ordering room service—to unlocking the room door itself.
Within hospitality related businesses, they are discovering mobile devices fit their strategic vision, operational methods and budgets better than computers. Business owners/leaders in this sector are looking for new ways to increasing their channels of engagement and thereby opening up new methods of communication with their customers.