AI Technology
At Vidatec, we believe the power of AI should always be focused on putting the human first.
Our AI solutions are focused on unlocking productivity by using technology to do the heavy lifting, accelerating what your staff, customers and audiences can achieve.
Supercharge your business with our data & AI solutions. Whether it’s leveraging existing market tools or custom solutions with large language models and generative AI, we help you stay ahead of the game.
Our AI solutions can
Provide intuitive, conversational search capabilities to signpost your audiences to the information or resources they are looking for
Create automated workflows and processes that eliminate clunky manual processes, creating business efficiencies and improving customer and staff user experiences
Reduce overheads associated with complex support processes, providing customer-facing support bots that manage customer enquiries
Use AI tools for complex data processes and cleansing, freeing staff up for higher-value tasks
Use sentiment and semantic analysis to hand-off complex customer support issues from chatbots to human support teams, ensuring a strong customer experience
Jim McGregor
Head of Change Enablement - Global E-Business
The HEINEKEN Company
Our work in this space
Heineken: Innovation on Tap
Heineken approached Vidatec with a clear challenge: they needed a solution that would allow their customer and partner network to easily access the right marketing and sales resources from thousands of documents hosted on their existing portal.
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